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Returns & Exchanges

All returned merchandise must be in mint condition , in the original manufacturer's packing with all included items it originally shipped.

You DON'T need to contact Customer Service for prior approval on returns or exchanges when shipped back within 30 days from when it was shipped to you.

View our detailed Returns and Exchange Policy

How to return an item

Please package the item being returned with all included items it was originally shipped.

Package the item in a manner that it shouldn’t get damaged during shipping.

Include a copy of your original packing slip, and fill out the "Return Form" in print.

Specify clearly in print the reason you are returning/exchanging the the item.

For your protection insure the package and ship regular shipping via a traceable method.

Ship it to the following address;

Casual 21
Returns Dept.
23 Roosevelt Ave
Woodridge, NY 12789

Return Form
Order Number	__________________________________
Item Number	__________________________________
Contact Name	__________________________________
Contact Phone number	__________________________________

Reason for Refund	Exchange______Refund______Repair_______
	Exchange for item number(s)_______________

Comments:	__________________________________
if damaged, please explain	__________________________________
	__________________________________
	__________________________________

Refunds are usually processed within one week of receipt.
Expect a delay of up to one week on refunds for post Holiday returns.
Please allow up to 72 hours "thereafter" for the refund to reflect on your account.
For repairs, we will contact you with an estimate before making any repairs.

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