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1-845-610-5038

We accept the following:

Office Location
Casual 21
23 Roosevelt Ave
Woodridge, NY 12789

Tel: 845-610-5038
eMail: sales@casual21.com

Office Hours
Sunday: Closed
Mon-Thu: 9:00am - 5:30pm EST
Friday: 9:00am - 1:00pm EST
Saturday: Closed

Return Policy

Items are returnable 14 days from the day of receipt for refund, and 30 days from day of receipt for exchanges.

Returns are accepted without an RMA #

All returned merchandise must be in complete original manufacturer's packaging, mint condition , with all accessories, tags, documentation and authenticity cards.

Items that include a registration card, must be unregistered.

Please inspect your purchase carefully upon receipt.

Claims for damaged or missing items must be received within two (2) business days of receipt of merchandise.

If any of the above conditions are not met, Casual 21 reserves the right to refuse the return or charge a restocking fee.

Defective items may be repaired or exchanged.

Refunds on returned items which were paid for by credit card, will only be made by crediting the account charged for the purchase.

Refunds on returned items which were paid for by check will be made by check after a 10-day waiting period from placement of the order.

Shipping charges are notrefundable.

A $10.00 charge may be applied for returned goods of a free shipping offer.

Return shipping is not reimbursed without prior approval.

We are not responsible for personal items left in returned merchandise.

We are not responsible for negligence or misuse of the product by the customer.

We are not responsible for lost or damaged packages in return shipping

Privacy & Security

Ordering has never been this easy before! Our privacy policies are strict and are adhered to at all times. You can be confident that any and all information submitted to our site remains confidential forever. By informing you of our policy we are promoting trust and confidence, for all those who submit information, whether purchasing or requesting specific information and for membership sign up.
Information we collect is your name, the billing and shipping address, phone number, email address, referral e-mail addresses, and credit card information. The data is stored in a secured database and can only be accessed through the Webmaster with personal coded information. Should you want the information corrected or removed you can email us at sales@casual21.com at any time and let us know what you would like us to do. All requests are completed in an expedited manner, and confirmation is sent to your email as soon as we fulfill your request.

We use the information you provide about yourself when placing an order or any other request only to complete that request at your satisfaction. We do not share this information with outside parties except to the extent necessary to complete that request. We do the same to the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such Addresses are not used for any other purpose and are not shared with outside parties. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place, physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

You can request to remove or delete all information about you - and or you can access your maintained personally identifiable information by mailing signed and written request for access to:

Casual 21
23 Roosevelt Ave
Woodridge, NY 12789

We require a signed and written request to better safeguard your information. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

International Order

Shipping Methods and Timing for International Orders
* All orders are subject to verification and approval
* All orders are shipped the next business day by USPS
* Most orders are shipped by Global Express Mail upon availability
* Please allow 5 to 7 business days for shipments to arrive
* All duty fees and charges are the responsibility of the customer

Checkout & Payment Options

Payment Options
For shoppers’ convenience, we offer the following payment options:
* Visa
* Master-card
* American Express
* Discover card
* Google Checkout
* Pay Pal
* Wire Transfer (email us for info)

Conventional Payments

* Personal Checks
* Business Checks
* Money Orders
* COD + $8.00 charge,
following checks are accepted on COD;
* Bank Checks
* Certified Checks

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