Privacy Policy
Ordering has never been this easy before! Our privacy policies are strict and are adhered to at all times. You can be confident that any and all information submitted to our site remains confidential.

Information we collect

We collect personal information including:

• Your name
• Billing and shipping address
• Phone number
• Email address
• Referral e-mail addresses
• Payment information including credit card details

All data is stored in a secured encrypted database and can only be accessed through the top management with an encrypted password.

How We Use Your Information

1. Order Fulfillment & Communication:
   We use the information you provide to complete your order and ensure your satisfaction. This includes using your phone number and email address to send order confirmations, shipment updates, and other related communications.
   
   Important: By providing your phone number, you expressly consent to receive transactional messages (including SMS and/or automated voice messages) related to your order and shipment updates.
   
   
2. Third-Party Sharing:
   We do not share your personal information with outside parties except where necessary to complete your order (for example, sharing your shipping address with the carrier). Your phone number is never shared with any third party for any purpose other than to communicate with you about your order and shipment updates.
   
   
3. Email Correspondence:
   Return email addresses are used only to respond to inquiries and process order-related communications. They are not used for any other purposes and are not shared with outside parties.

Data Security & Access

To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have implemented physical, electronic, and managerial procedures to safeguard the information we collect online. Should you want your information corrected or removed, please email us at sales@casual21.com. All requests are processed in an expedited manner, and confirmation is sent to your email once your request is fulfilled.

Opt-In/Opt-Out Instructions for SMS and Automated Communications

Opt-In Instructions:

• Express Consent: When you provide your phone number as part of your order or through a sign-up form on our website, you are expressly consenting to receive automated SMS or voice messages related to your order, shipment updates, and other essential transactional information.
  
  
• Message Frequency and Content: You will receive messages only as needed for shipping notifications, order confirmations, and critical service updates. No promotional messages will be sent unless you specifically opt-in for those notifications in a separate process.

Stricter Opt-Out Instructions:

• Immediate Cessation: If you wish to stop receiving SMS or automated voice messages from us at any time, you must reply with the word STOP to any message you receive. Once we receive your opt-out request, we will immediately cease sending you non-essential communications.
  
  
• Confirmation of Opt-Out: After replying STOP, you will receive a confirmation message that you have been unsubscribed from further non-essential communications. Please note that you will continue to receive SMS or voice messages that are strictly transactional (e.g., order updates), as these are necessary for fulfilling your order.
  
  
• Alternative Opt-Out Method: Alternatively, you can email us at sales@casual21.com with your request to opt out. Please include your phone number and a statement indicating that you no longer wish to receive SMS or automated communications. We will process your request as quickly as possible.
  
  
• Note on Transactional Messaging: While you have the option to opt out of additional communications, please be aware that opting out may limit our ability to notify you about your order status and shipment updates. Transactional communications required for order processing may still be sent to ensure you receive critical updates regarding your order.

Your Rights to Access and Deletion

You have the right to request access to or removal of your personally identifiable information. To safeguard your privacy and security, we require a signed and written request to verify your identity before granting access or making corrections. Requests can be sent to:

Casual 21
23 Roosevelt Ave
Woodridge, NY 12789

Alternatively, you may email your request to sales@casual21.com to initiate the process.

Changes to Our Privacy Policy
We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page regularly for any modifications.
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If you have any questions or concerns regarding our privacy practices or the opt-in/opt-out process for automated communications, please contact us at sales@casual21.com.